Banking Relationship Manager

Job Description:

We are seeking a skilled Banking Relationship Manager to join our team. The successful candidate will be responsible for managing a portfolio of customers, enhancing their relationship with our bank, and identifying opportunities to cross-sell products and services.

Key Responsibilities:

• Acquire new customers and deepen existing relationships by providing exceptional customer service and promoting our range of products and services.
• Maintain accurate records of customer interactions and transactions to ensure effective relationship management.
• Work closely with internal stakeholders to identify opportunities for cross-selling and up-selling, and implement strategies to achieve sales targets.
• Monitor customer account activity and take proactive steps to prevent attrition, including regular communication and personalized support.

Required Skills and Qualifications:

• Strong understanding of banking products and services, with the ability to communicate complex information in a clear and concise manner.
• Excellent customer service skills, with a focus on building strong relationships and delivering exceptional results.
• Ability to work effectively in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
• Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions.

Benefits:

• A competitive salary and benefits package, including health insurance and retirement savings plan.
• Ongoing training and development opportunities, to help you build your skills and advance your career.
• A dynamic and supportive work environment, with a collaborative team culture and opportunities for growth and progression.

Others:

• This role requires a high level of autonomy and self-motivation, with a focus on achieving individual and team goals.
• The successful candidate will be required to maintain confidentiality and handle sensitive information with discretion.
• The ideal candidate will have a strong passion for customer service and a desire to deliver exceptional results in a fast-paced environment.

Actionable Sales:

• Maintain daily sales reports and track progress towards sales targets.
• Develop and implement strategies to achieve sales targets, working closely with internal stakeholders and customers.

Corporate Salary:

• Call customers who transfer their salary accounts to other banks immediately on credit.
• Engage and bring back customers to the bank fold.
• Cross sell loan products with other banks for which such transfer may take place.
• Cross sell investments to such customers by which they will tend to maintain balances.

Penetration:

• Penetrate Saving Accounts on non-liability customers.
• Propagate the benefits of not being on DNC registration list in case a non-portfolio customer opts for it.

Sales of Various Credit Cards:

• Activation: To ensure that all accounts savings and current account (non-ABM branches) opened in the month are activated as per product definition at the end of the next month.
• All such accounts to maintain more than the required AMB Activation of LTD a/cs: To ensure that all LTD accounts are activated and remain in the same state month on month.
• Maintain the list of active and inactive customers for both CA and SB and engage with the customers for balance build up and cross sell.

Calling:

• Calling of customers who have not transacted and know the reasons.
• Escalate to BM Product on any change in market situation threat from competition due to which customers have stopped operations.

Retention:

• Enhancing customer wallet size.
• Knowing about where all the customer is currently banking and moving him to our Bank.
• Ensuring that customer scope is done and products targeted accordingly.