Guest Services Manager

4 days ago

Chennai Bengaluru Bangalore, India beBeeGuestServices Full time US$ 40,000 - US$ 80,000

Job Title: Guest Services Manager

This position is a key role in delivering exceptional guest experiences and ensuring the highest levels of hospitality and service are provided.

The Guest Services Manager oversees all property operations, including managing employee roles and performing duties in their absence. They develop specific goals and plans to prioritize, organize, and accomplish work, handle complaints, disputes, and conflicts, and maintain strong relationships with other departments to support property operations and expedite problem resolution.

  • Key Responsibilities:
    • Utilize interpersonal and communication skills to lead, influence, and encourage others.
    • Advocate sound financial/business decision-making.
    • Lead by example, demonstrating honesty and integrity.
    • Build trust, respect, and cooperation among team members.
    • Supervise and manage employees, ensuring day-to-day operations run smoothly.
    • Understand employee roles and perform duties in their absence.
    • Celebrate team successes and recognize individual contributions.
    • Establish and maintain open, collaborative relationships with employees.

Requirements:

  • Education and Experience:
    • High school diploma or GED + 2 years of experience in guest services, front desk, or related area, OR
    • 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

Benefits:

  • Opportunities for Growth and Development:
    • Participate in employee progressive discipline procedures.
    • Use available on-the-job training tools and supervise training initiatives.
    • Participate in employee performance appraisals and provide feedback.

Additional Responsibilities:

  • Safety and Security:
    • Understand and implement emergency plans (e.g., accidents, deaths, thefts, fires).
    • Perform Front Desk duties during high demand times.

Contact Information:

Please note that this information has been removed as per your request.

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