Guest Service Associate

2 days ago

Sarjapura Bengaluru Karnataka, India Ezyman business services LLP Full time

**Job Title**: Guest Service Associate (Waiter)

**Job Summary**: The Guest Service Associate (Waiter) is responsible for delivering exceptional service to guests by taking food and drink orders, serving meals, and ensuring a welcoming and positive dining experience. They work closely with kitchen staff, management, and other team members to meet guests' needs efficiently and courteously.

**Key Responsibilities**:

- **Guest Interaction**:

- Greet and welcome guests in a friendly, professional manner.
- Assist guests in choosing menu items by providing suggestions and answering questions.
- Take and accurately record food and drink orders using a POS system or order pad.
- Serve food and beverages promptly and in an appealing manner.
- Check on guests regularly to ensure satisfaction and address any concerns or requests.
- Process payments and handle cash or credit transactions.
- **Maintaining Cleanliness**:

- Set and clear tables in a timely manner.
- Ensure dining areas are clean, neat, and organized.
- Reset tables with clean linens, silverware, and glasses after guests leave.
- **Collaboration and Communication**:

- Coordinate with kitchen staff to ensure timely and accurate order preparation.
- Communicate special requests or dietary restrictions to kitchen staff.
- Work with other team members to ensure a smooth and efficient operation.
- **Adherence to Health & Safety Guidelines**:

- Follow food safety and sanitation standards.
- Ensure proper handling of food and beverages to prevent contamination.
- Maintain a clean and safe working environment for both guests and staff.
- **Providing a Positive Dining Experience**:

- Ensure that guests feel comfortable, valued, and satisfied throughout their dining experience.
- Address guest complaints or concerns with professionalism and resolve issues quickly.
- Recommend specials, promotions, or upsell menu items to enhance the dining experience.

**Required Skills**:

- Excellent communication and interpersonal skills.
- Strong attention to detail and ability to multitask.
- Ability to work in a fast-paced environment.
- Positive attitude and customer-focused approach.
- Ability to work collaboratively in a team setting.

**Job Types**: Full-time, Permanent, Fresher, Volunteer

Pay: ₹16,000.00 - ₹20,000.00 per month

**Benefits**:

- Food provided
- Life insurance

Schedule:

- Day shift
- Weekend availability

Supplemental Pay:

- Commission pay
- Overtime pay
- Performance bonus
- Quarterly bonus
- Shift allowance
- Yearly bonus

Work Location: In person

**Speak with the employer**
+91 6366990213

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