Technical Services Specialist

3 days ago

Alwar, Rajasthan, India beBeeTechnical Full time ₹ 63,50,000 - ₹ 81,21,000
Job Title: Technical Analyst

This role is perfect for a skilled technical professional who can deliver high-quality IT support to our users.

About the Role:
  • Provide face-to-face technical assistance for hardware, software, and corporate mobile devices.
  • Solve tickets related to Windows 10, Office 365, Outlook, VPN, MFA, and remote access.
  • Support technologies like Citrix XenApp/XenDesktop, VDI, and other client OS environments.
  • Utilize ServiceNow for incident management, asset tracking, and user request handling.
Key Responsibilities:
  1. Troubleshoot technical issues with hardware, software, and mobile devices.
  2. Manage IT assets and deploy hardware as needed.
  3. Conduct remote troubleshooting and provide guidance to users.
  4. Escalate unresolved issues while maintaining SLA compliance.
Requirements:
  • 1–3 years of experience in Desktop/Help Desk Support for domestic and international users.
  • Any graduate with formal education.
  • Expertise in Windows 10, Microsoft Office, and desktop/laptop troubleshooting.
  • Strong working knowledge of ServiceNow or similar ITSM tools.
  • Experience with Citrix environments, Office 365, and mobile device configuration.
  • Solid problem-solving skills and a proactive mindset.
  • Ability to work in shifts as per business needs.
  • Excellent communication, empathy, and customer service skills.
What We Offer:
  • A dynamic End User Services team committed to delivering world-class IT support.
  • A collaborative and user-friendly space where employees can drop in for help.
  • The opportunity to work on a variety of projects and develop your skills.

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