Vehicle Technical Support Representative

2 weeks ago

Alwar, Rajasthan, India beBeeCustomerSupport Full time ₹ 7,50,000 - ₹ 12,00,000
Customer Support Specialist Job Description

We are seeking a skilled Customer Support Specialist to join our team.

  • The primary responsibility of this role is to provide exceptional customer service and support in resolving issues related to vehicles, including mechanical, electrical, or software-related problems.
  • You will be the first point of contact for customers, responding to their inquiries, and providing accurate information and solutions regarding warranty coverage, claims, and service processes.
  • To ensure timely resolution of customer problems, you will coordinate with service centers, mechanics, or technical teams as required.
  • A significant aspect of this role is to raise and track warranty claims, ensuring all documentation is accurate and complete.
  • As a Customer Support Specialist, you will also provide first-level technical troubleshooting guidance based on customer feedback.
  • Effective follow-up with customers until the issue is resolved is crucial, ensuring high satisfaction levels.
  • Another key responsibility is maintaining records of all interactions, complaints, issues, and solutions using CRM tools.
  • In cases where issues cannot be resolved at your level, you will escalate complex cases to higher technical support or warranty teams as necessary.
Requirements
  • Education: A graduate degree (any stream) is essential; preference is given to candidates with an automotive or technical background.
  • Experience: 1–3 years of experience in customer support, automotive services, or warranty handling is preferred.
  • Language: Proficiency in Hindi and English; knowledge of other regional languages is an advantage.
  • Technical Knowledge: Basic understanding of vehicle systems or prior experience in an auto-related role is beneficial.
What We Offer

This is a full-time job that requires strong communication skills, problem-solving abilities, and attention to detail. If you have a passion for helping others and staying updated with the latest technology trends, this could be the right opportunity for you.

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