Technical Support Specialist

3 days ago

Alwar, Rajasthan, India beBeeTechnical Full time ₹ 15,00,000 - ₹ 20,00,000

Job Overview

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We are looking for a skilled and experienced Technical Support Specialist to join our team. In this role, you will be responsible for providing technical support and assistance to customers on various systems and infrastructure.

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Key Responsibilities:

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  • Monitor the infrastructure, including CPU, memory, hard disk size, log size, and other vital server parameters on a regular schedule.">
  • Report any performance issues or anomalies to the appropriate teams if they exceed thresholds.">
  • Ensure that scheduled tasks on the system are completed successfully and rerun any failed tasks.">
  • Report technical errors to L2/L3 teams for resolution and update tickets with initial responses.">
  • Monitor email, Teams channels, and ticketing systems for new items/tickets and provide necessary support.">
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Required Skills:

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  • At least 3+ years of customer-facing experience is required.">
  • Proven track record of managing application or infrastructure support at an L1 level for at least 3 years.">
  • SailPoint or IAM system support experience is a significant advantage.">
  • Strong written and verbal communication skills are essential, with experience in handling customer queries and providing support.">
  • Ability to do customer issue-based validation and strong technical background in Java and scripting would be an added advantage.">
  • Excellent problem-solving skills and ability to work under pressure are essential.">
  • Collaborative mindset and willingness to learn from others are must-haves.">
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Benefits:

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  • Opportunity to work with a talented team and contribute to the growth of the company.">
  • Chance to develop and enhance your technical skills and knowledge.">
  • Competitive salary and benefits package.">
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What We Offer:

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  • A supportive and inclusive work environment.">
  • The opportunity to work on challenging projects and make a real impact.">
  • Professional development opportunities and training.">
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How to Apply:

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Please submit your resume and cover letter to us.

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