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Technical Specialist

2 weeks ago

Alwar, Rajasthan, India beBeeTechnical Full time US$ 1,20,000 - US$ 2,50,000

Job Opportunity: Technical Specialist

Overview

We are seeking a highly skilled technical specialist with expertise in Twilio Flex to join our organization.

Main Responsibilities:
  • Optimize telephony IVR, ACD & Dialer systems using advanced methodologies.
  • Design, develop, deploy and manage Telephony, Call Center & AI technologies across the enterprise.
  • Develop expertise in Contact Center technologies such as Genesys, Alvaria/Aspect, AWS, NICE/INContact, Five9, Nuance, Twilio (TwiML, Studio and Flex), BrightPattern, WFM systems, etc.
Key Qualifications:
  • At least 10 years of experience in applications development.
  • Expertise in Twilio Flex, ReactJS, HTML/CSS, AI, and Cloud platforms.
  • Strong understanding of Cisco, CVP Call STudio/ICM Scripting, SQL, Python, and CUCM.

About the Role

We offer competitive compensation packages and a dynamic work environment that fosters innovation and growth. Our team is passionate about delivering exceptional results and making a meaningful impact.