Service Operations Coordinator

4 days ago


Jamnagar, Gujarat, India beBeeCustomerSupport Full time ₹ 6,00,000 - ₹ 8,00,000

About Earthful

We are an FMCG company focused on the health and wellness space.

Our founders have a wealth of experience across multinational companies and startups. As an early stage startup, we offer the opportunity to work closely with our team.

  • Handle customer inquiries through chat, phone calls, and email communication.
  • Maintain in-depth knowledge of our products and processes to effectively address customer inquiries.
  • Troubleshoot and resolve customer complaints related to product quality, shipping, returns, exchanges, and refunds.
  • Order Management: Assist customers with placing, tracking, modifying, or canceling orders.
  • Gather customer feedback and report common issues to improve the customer experience.
  • Work closely with other departments to ensure a seamless customer journey.

You will be responsible for handling multiple tasks with excellent organization skills and maintaining confidentiality when working with sensitive information.



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