System Support Specialist

16 hours ago

Cochin, Kerala, India beBeeApplicationSupport Full time ₹ 18,00,000 - ₹ 25,00,000

Key Responsibilities

  • Regularly monitor and review the server’s vital parameters such as CPU, memory, hard disk size and log size to ensure optimal performance.
  • Report any deviations from established thresholds to the relevant teams in a timely manner.
  • Ensure scheduled tasks are completed successfully by regularly checking on their status.
  • In the event of task failures, rerun the task and notify the appropriate teams if necessary.
  • Provide prompt technical support to resolve errors encountered by end-users or other teams.
  • Stay updated on new items/tickets through continuous monitoring of email, teams channels, and ticketing systems.
  • Respond to initial queries and gather additional information as required from business/end-user or other teams.
  • Recreate issues in testing environments and collaborate with L2 teams for resolution.
  • Validate issue fixes based on customer inputs provided in internal testing environments.

Required Skills and Qualifications:

  • A minimum of 3+ years of experience in customer-facing roles is essential.
  • At least 3 years of experience managing application or infrastructure support at L1 level is required.
  • SailPoint or IAM system support experience will be highly valued.
  • Demonstrated ability to provide written and oral responses to customers within defined SLAs.
  • Proven experience in handling customer-related queries and providing required support.
  • Familiarity with customer issue-based validation processes.
  • Excellent verbal and written communication skills.
  • Bonus points for technical background in Java or scripting languages.

Career Advancement Opportunities

  • 5-8 years of experience in a similar role would be ideal.

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