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System Support Specialist

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System Support Specialist

As a System Support Specialist, you will be responsible for monitoring and maintaining the health of our systems. This includes:

  • Monitoring system parameters such as CPU, memory, and disk usage.
  • Reporting any performance issues to the appropriate teams.
  • Ensuring that scheduled tasks are completed successfully.
  • Rerunning failed tasks.
  • Reporting technical errors to the L2/L3 teams for resolution.
  • Monitoring email, Teams channels, and ticketing systems for new items/tickets.
  • Updating tickets with initial responses.
  • Gathering additional details from business/end users or other teams if required.
  • Reproducing issues in the testing environment and providing inputs to the L2 team member.