System Support Specialist

1 week ago

Cochin, Kerala, India beBeeAnalyst Full time ₹ 5,00,000 - ₹ 10,00,000
Job Overview

The company is seeking a System Analyst/IT Support professional to join its team in Kochi.

This role involves providing technical support to end users, addressing hardware, software, and networking issues while maintaining excellent working relationships with users and peers.

  • Responsibilities:

Key Responsibilities:

  • Providing first-level technical support for desktops, hardware, software, and networking issues.
  • Maintaining accurate records of technical issues and resolutions.
  • Collaborating with team members to resolve complex technical problems.
  • Developing and implementing efficient workflows to improve IT operations.
  • Ensuring compliance with established IT policies and procedures.
  • Providing training and guidance to junior technicians as needed.
  • Staying up-to-date with emerging technologies and trends in the IT industry.

Required Skills:

  • Technical support experience.
  • Excellent communication skills.
  • Strong problem-solving skills.
  • Knowledge of desktop and networking issues.

Qualifications:

  • Graduate degree required.
  • At least 6 months of experience in IT support.
  • Ability to work flexible hours including weekends and holidays.

Benefits:

  • Competitive salary package.
  • Opportunities for career growth and development.
  • Collaborative and dynamic work environment.

Other Information:

  • Preferred candidates will have certifications such as AZURE MCP/CCNA, ITIL.
  • Knowledge of Windows 10, 11, and Server OS 2016 is an asset.
  • Basic knowledge of MS Office and Azure is desirable.
  • Flexibility and willingness to adapt to changing IT requirements are essential.

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