Payment Systems Support Specialist

3 days ago

Cochin, Kerala, India beBeeApplicationSupport Full time ₹ 18,00,000 - ₹ 24,00,000
Job Description

We're looking for a meticulous Application Support Specialist with expertise in digital payment systems.

The ideal candidate will have hands-on experience supporting UPI platforms, retail banking applications, and payment gateways.

  • Provide Level 2/3 support for application and production issues related to digital payments.
  • Monitor application health, system alerts, and perform incident management to minimize downtime.
  • Analyze recurring issues and implement long-term solutions.
  • Collaborate with cross-functional teams for issue resolution and change implementation.
  • Document support procedures, run books, and incident reports.
  • Maintain compliance with ITIL practices including incident, problem, and change management.
  • Coordinate deployment activities, release validations, and post-production verification.

Requirements

  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • 8-11 years of experience in application support, production support, or IT operations.
  • Strong understanding of banking protocols and digital payment workflows.
  • Proficiency in SQL, Unix/Linux commands, log analysis, and scripting (Shell/Python preferred).
  • Familiarity with monitoring tools, incident tracking systems (e.g., Splunk, AppDynamics, ServiceNow).
  • Excellent analytical and communication skills.

We offer opportunities for growth and development in the financial technology industry. If you're passionate about digital payments and want to make a difference, we encourage you to apply for this challenging role.

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