End User Services Leader

1 week ago

Bengaluru, Karnataka, India beBeeServiceDelivery Full time US$ 1,08,000 - US$ 1,44,000

Job Title: Service Delivery Manager

Lead and direct the End User Services team, coordinating with counterparts and stakeholders to strategically align with End User Services leaders.

This role demonstrates superior professionalism, a calm demeanor, and strong people management skills.

  1. Oversee governance by tracking and analyzing daily service delivery SLAs, reporting findings, and escalating issues to senior management.
  2. Supervise lifecycle activities, including incident management, compliance audits, software licensing, and upgrades.
  3. Lead a team of service delivery specialists, exemplifying positive customer service and client relationship skills.
  4. Monitor tools such as ServiceNow and SCCM for performance SLAs and hardware/software lifecycle.
  5. Exercise attention to detail and accuracy by analyzing data and drawing conclusions based upon the data.
  6. Provide mentoring and feedback to team members where necessary to meet agreements.
  7. Build and foster strong relationships with information technology, business user groups, and service providers to assess internal needs, improve service, and/or resolve issues/concerns with the quality of services provided.
  8. Demonstrate excellent communication skills in dealing with internal and external customers and business partners.
  9. Provide leadership of End User Services associates through mentoring, training, and corrective action as needed.
  10. Work with other business units to identify and resolve issues when needed.
  11. Identify innovative technologies for use and look for ways to improve the use of existing technologies for end-user needs.
  12. Maintain vendor relationships for procurement, support, and staffing as needed.
  13. Oversee daily IT Service Desk operations along with another Service Delivery Manager, ensuring efficient support for end-users and clients.
  14. Manage an MSP Service Desk, implement best practices, and monitor service metrics.

  • End User SME

    2 weeks ago

    Bengaluru, Karnataka, India EIL Global IT Solutions and Services Pvt Ltd Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company OverviewEIL Global IT Solutions and Services Pvt Ltd, headquartered in Adelaide, Australia, is a premier IT service provider in the Asia Pacific and EMEA regions. We specialize in a variety of technologies including desktops, servers, networks, and data centers. Our company offers innovative IT solutions, aiding enterprises in their digital...

  • IT Support Specialist

    2 weeks ago

    Bengaluru, Karnataka, India beBeeSupport Full time ₹ 15,00,000 - ₹ 20,00,000

    Job OverviewWe are seeking a highly skilled and experienced IT Support Professional to lead end-user support operations, manage technical incidents, and ensure seamless IT service delivery. The ideal candidate will possess strong technical expertise in Windows and Linux environments, excellent troubleshooting skills across hardware, software, and networks,...

  • End User Support Specialist

    2 weeks ago

    Bengaluru, Karnataka, India beBeeEngineer Full time ₹ 5,00,000 - ₹ 8,00,000

    End-User Computing EngineerWe are seeking a highly skilled and service-oriented engineer to join our end-user computing team.The successful candidate will be responsible for ensuring smooth day-to-day IT operations by supporting end-user devices, resolving technical issues, and enhancing the overall user experience across a hybrid environment of macOS,...

  • End User Services Expert

    2 weeks ago

    Bengaluru, Karnataka, India beBeeEngineer Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

    **Senior EUS Engineer Position Overview**">We are seeking a highly skilled and experienced Senior End User Services Engineer to join our Enterprise Technology team. As a key member of the team, you will play a critical role in delivering high-quality technical services and support to our employees worldwide.">Responsibilities:Manage and support all aspects...

  • Senior End User Computing Specialist

    2 weeks ago

    Bengaluru, Karnataka, India beBeeEuc Full time ₹ 1,04,000 - ₹ 1,30,878

    Job DescriptionWe are seeking an experienced End-User Computing (EUC) professional to join our team. The successful candidate will be responsible for overseeing the deployment, configuration, and maintenance of end-user computing devices, including desktops, laptops, and mobile devices.The ideal candidate will have strong knowledge of Windows and macOS...

  • End User Support Specialist

    3 weeks ago

    Bengaluru, Karnataka, India Alp Consulting Ltd. Full time

    Job Summary:We are seeking a highly skilled and experienced Senior IT Support Specialist to lead end-user support operations, manage technical incidents, and ensure seamless IT service delivery. The ideal candidate will possess strong technical expertise in Windows and Linux environments, excellent troubleshooting skills across hardware, software, and...

  • Tech Leader for End-User Support Operations

    2 weeks ago

    Bengaluru, Karnataka, India beBeeITManager Full time ₹ 9,00,000 - ₹ 12,00,000

    Job DescriptionWe are seeking a highly skilled IT Manager to lead our end-user IT support operations across corporate, retail, and warehouse locations.This role requires a balance of technical expertise, team leadership, and service delivery excellence.The ideal candidate will manage a distributed support team, ensure uptime across all business locations,...

  • End User Support Specialist

    2 weeks ago

    Bengaluru, Karnataka, India Alp Consulting Ltd. Full time

    Job Summary: We are seeking a highly skilled and experienced Senior IT Support Specialist to lead end-user support operations, manage technical incidents, and ensure seamless IT service delivery. The ideal candidate will possess strong technical expertise in Windows and Linux environments, excellent troubleshooting skills across hardware, software, and...

  • End User Support Specialist

    2 weeks ago

    Bengaluru, Karnataka, India Alp Consulting Ltd. Full time

    Job Summary:We are seeking a highly skilled and experienced Senior IT Support Specialist to lead end-user support operations, manage technical incidents, and ensure seamless IT service delivery. The ideal candidate will possess strong technical expertise in Windows and Linux environments, excellent troubleshooting skills across hardware, software, and...

  • End User Computing Technical Specialist

    2 weeks ago

    Bengaluru, Karnataka, India beBeeTechnical Full time ₹ 19,23,799 - ₹ 24,99,949

    About This Role:Our organization seeks a seasoned IT professional to join our team as a Technical Support Specialist. The successful candidate will be responsible for leading technical support and service in the installation, testing, and maintenance of software, patches, and upgrades to system products.The ideal candidate will have a strong background in...