Expert Technical Support Specialist

21 hours ago


Mumbai, Maharashtra, India beBeeTechnical Full time

Job Summary:

As a skilled Technical Support Specialist, you will provide expert assistance to our clients in resolving technical issues related to Finacle 10X version - L2 Support.

Key Responsibilities:

  • Resource with good technical knowledge in modules like CASA, Term Deposit, Loans, ODCC and Payments
  • Knowledge in Connect24 support and Finacle Integrator (FI)Support
  • Good knowledge in issue debugging using traces, logs and Script
  • Good Knowledge in SQL queries like Select, Update and Insert
  • Good understanding of Finacle 10x table structure.
  • Knowledge in Finacle scripting, Unix Command
  • Knowledge in parameter tuning for any functional requirement changes that could be achieved through product configuration
  • Proficient in Issue debugging and Analysis.
  • Providing fix to custom code, if the error is on account of a defect/bug in the custom code
  • Preparing custom patches and Deployment of patches in Bank environments.
  • Support bank users during acceptance testing (UAT)
  • Providing simple SQL extracts on need basis

Requirements:

  • Experience of at least 2 Years in Finacle 10X version - L2 Support
  • Banking domain experience
  • Good Knowledge in CASA, TD, Loans, Payments
  • Should have a good experience in debugging the issue - L2 Support
  • Should have a good knowledge in Customization


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