
Expert Technical Support Specialist
21 hours ago
Job Summary:
As a skilled Technical Support Specialist, you will provide expert assistance to our clients in resolving technical issues related to Finacle 10X version - L2 Support.
Key Responsibilities:
- Resource with good technical knowledge in modules like CASA, Term Deposit, Loans, ODCC and Payments
- Knowledge in Connect24 support and Finacle Integrator (FI)Support
- Good knowledge in issue debugging using traces, logs and Script
- Good Knowledge in SQL queries like Select, Update and Insert
- Good understanding of Finacle 10x table structure.
- Knowledge in Finacle scripting, Unix Command
- Knowledge in parameter tuning for any functional requirement changes that could be achieved through product configuration
- Proficient in Issue debugging and Analysis.
- Providing fix to custom code, if the error is on account of a defect/bug in the custom code
- Preparing custom patches and Deployment of patches in Bank environments.
- Support bank users during acceptance testing (UAT)
- Providing simple SQL extracts on need basis
Requirements:
- Experience of at least 2 Years in Finacle 10X version - L2 Support
- Banking domain experience
- Good Knowledge in CASA, TD, Loans, Payments
- Should have a good experience in debugging the issue - L2 Support
- Should have a good knowledge in Customization
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