Technical Support Expert

1 day ago

Mumbai, Maharashtra, India beBeeTechnical Full time ₹ 5,00,000 - ₹ 7,50,000

Job Opportunity

We are seeking a skilled technical support specialist to join our team.

Responsibilities:

  • Provide technical support services to clients primarily based in North America and Canada.
  • Be the primary point of contact for troubleshooting any application issues over email, telephone, and remote access.
  • Keep log of all the troubleshooting steps and tracks open tickets.
  • Train customers and peers on the use and support of our products.
  • Communicate and resolve customer support issues in a timely manner.
  • Investigate users' problems and develop solutions to complex issues.
  • Communicate all comments and suggestions from our customers to the product development team.
  • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
  • Undertake regular training in both technical and interpersonal areas to facilitate best practice problem resolution.
  • Stay up-to-date with new technology and methods.

Requirements:

  • 4-6 years of experience in technical support or information technology involving technical knowledge of company's products and services.
  • Proficient in the use of a variety of web browsers (Chrome, Edge, Firefox, Safari).
  • Advanced knowledge of Microsoft Office applications (Word, Excel, Outlook).
  • Able to communicate technical information to non-technical clients.
  • Strong verbal and written communication skills.
  • Self-motivated, good organizational skills, team player, and ability to take initiative.
  • Able to work after normal business hours to provide extended support services to clients.

Work Hours:

12 PM to 9 PM IST / 2 Pm to 11 Pm, Weekends off, Fixed timings.

What We Offer:

You will collaborate with smart, creative professionals who are dedicated to delivering cutting-edge technologies, deeper data insights, and enhanced services. Visit our website at www.zinnia.com for more information.

We are an Equal Opportunity employer committed to a diverse workforce.

Client Support Specialist I

Compensation:

500000 - 750000 INR

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