
Associate Operations Specialist
7 days ago
Discover the exciting role of an Associate in our team
We are seeking a highly motivated and detail-oriented individual to join our Operations department. As an Associate, you will play a vital part in ensuring timely and accurate information delivery to all participants.
Key Responsibilities:
- Contribute positively to meeting client SLAs and PGs.
- Maintain internal & client-defined quality scores.
- Prioritize work continually and produce a significant volume of work efficiently within performance standards.
- Ensure proper documentation and follow-ups according to SOPs.
- Articulate complex client plans and provisions in a simplified and understandable manner.
- Help identify issues, process delays, and quality problems, recommending solutions and executing them.
- Work with leads to ensure delivery in accordance with standard operating procedures.
- Take complete ownership of self-learning & development.
- Able to work in a fast-paced environment with short deadlines.
- Practice logical reasoning and critical thinking.
Eligibility to Apply:
- Bachelor's degree in B.Com, B.A, or BBA (No full-time MBA/MCA/B Tech/BE/B Ed).
- 2-4 years of work experience.
- Excellent verbal and written communication skills.
- Ability to work evening/night shifts as per business requirement.
- Basic computer knowledge (MS-Office, Excel).
- Good analytical skills & attention to detail.
Benefits:
- We offer programs and plans for a healthy mind, body, wallet, and life.
- Health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training, and voluntary benefit options.
Join our organization that values diversity, equity, and inclusion. We welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive.
Diversity Policy Statement:
- Equal Employment Opportunity employer.
- Do not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state, or local law.
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