Operations Associate

8 hours ago

Gurgaon, Haryana, India Stellar Consulting Solutions, LLC Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Title: Operations Associate

Location: Gurugram, Haryana, India

Duration: Full Time Permanent

Work mode - Hybrid but depending on client need should be comfortable to work 5 days from office if required.

Shift hours – Starting 5.30 p.m IST – 2.30 a.m IST and 6.30 p.m IST – 3.30 a.m IST

Notes:

Specific skill requirement – Background in Life Insurance.

Knowledge of policy servicing.

Operation associate working specifically into life insurance domain.- Issuance to Maturity

Description:


• Process post-issue service requests including address changes, beneficiary updates, ownership and payor changes, and banking information updates.


• Handle routine maintenance tasks such as corrections to policy data, transaction reversals, and reinstatements.


• Maintain and update policy records in the administration systems according to standard
• operating procedures.


• Collaborate with TPAs, internal teams, and custodians to resolve discrepancies and ensure service quality.


• Research and resolve escalated issues or incomplete transactions related to policy servicing.


• Ensure service levels and turnaround times are met according to SLA requirements.


• Support audits and regulatory compliance activities by providing accurate documentation and timely responses.


• Maintain a strong understanding of policy administration systems, transaction codes, and process workflows.


• Participate in process improvement initiatives and provide feedback for automation opportunities

Requirements:


• Graduation in any stream, Commerce Graduate preferred.


• 1+ year of working experience (Life insurance domain) that required a focus on quality including attention to details, accuracy, and accountability for your work product.


• Experience in a professional/office related environment that required you to work regularly scheduled shifts.


• Experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools.


• Effective English business communication skills required to exchange information with client.


• Ability to solve basic mathematical problems.


• Must have basic Email/ Letter writing skills.


• Good understanding of MS Excel and MS-Outlook.


• Life Insurance domain knowledge is must (preferably Annuities).

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