Operations Associate

2 weeks ago

Gurgaon, Haryana, India Stellar Consulting Solutions, LLC Full time
Job Description

Title: Operations Associate

Location: Gurugram, Haryana, India

Duration: Full Time Permanent

Work mode - Hybrid but depending on client need should be comfortable to work 5 days from office if required.

Shift hours Starting 5.30 p.m IST 2.30 a.m IST and 6.30 p.m IST 3.30 a.m IST

Notes:

Specific skill requirement Background in Life Insurance.

Knowledge of policy servicing.

Operation associate working specifically into life insurance domain.- Issuance to Maturity

Description:

Process post-issue service requests including address changes, beneficiary updates, ownership and payor changes, and banking information updates.

Handle routine maintenance tasks such as corrections to policy data, transaction reversals, and reinstatements.

Maintain and update policy records in the administration systems according to standard operating procedures.

Collaborate with TPAs, internal teams, and custodians to resolve discrepancies and ensure service quality.

Research and resolve escalated issues or incomplete transactions related to policy servicing.

Ensure service levels and turnaround times are met according to SLA requirements.

Support audits and regulatory compliance activities by providing accurate documentation and timely responses.

Maintain a strong understanding of policy administration systems, transaction codes, and process workflows.

Participate in process improvement initiatives and provide feedback for automation opportunities

Requirements:

Graduation in any stream, Commerce Graduate preferred.

1+ year of working experience (Life insurance domain) that required a focus on quality including attention to details, accuracy, and accountability for your work product.

Experience in a professional/office related environment that required you to work regularly scheduled shifts.

Experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools.

Effective English business communication skills required to exchange information with client.

Ability to solve basic mathematical problems.

Must have basic Email/ Letter writing skills.

Good understanding of MS Excel and MS-Outlook.

Life Insurance domain knowledge is must (preferably Annuities).

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