IT Service Management Lead

2 weeks ago

Pushkar, Rajasthan, India beBeeTechnical Full time ₹ 1,50,00,000 - ₹ 2,00,00,000
Technical Lead – IT Service Management Specialist

We are seeking an experienced and technically strong individual to lead the architecture, design, and development of IT Service Management (ITSM) implementations on the Service Now platform.

The ideal candidate should possess deep hands-on expertise in core ITSM modules, scripting, integrations, and Service Now best practices, along with a proven ability to lead teams and deliver enterprise-grade solutions.

Main Responsibilities:
  • Solution Architecture & Platform Design: Lead the technical architecture and solution design for Service Now ITSM implementations, ensuring alignment with enterprise ITIL processes.
  • Core ITSM Module Expertise: Architect, configure, and customize core ITSM modules: Incident, Problem, Change, Request, Knowledge, CMDB, Service Catalog, and SLA Management.
  • Custom Development & Scripting: Develop and maintain custom components including Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions, Notifications, and Inbound Actions.
  • Integrations: Integrate Service Now with external systems using REST/SOAP APIs, Integration Hub, and MID Server.

Required Skills & Qualifications:
  • 9+ years of Service Now platform experience with 4+ years in ITSM module as a technical lead or senior developer.
  • Deep knowledge of ITSM processes (ITIL v4 aligned).
  • Expertise in Java Script, Glide APIs, Scoped Applications, Scripted APIs, and custom app development.

About This Opportunity:
This is a unique chance to work on complex ITSM projects and develop your skills in Service Now. If you're passionate about technology and leading teams, this could be the perfect fit for you.

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