
Service Operations Manager
1 week ago
Job Description:
We are seeking a skilled Service Operations Manager to lead and manage service operations for press part tooling customers.
This role involves handling Annual Maintenance Contracts (AMCs) and ensuring timely execution. You will also be responsible for resolving customer complaints with a proactive and solution-oriented approach.
You will coordinate across departments for smooth service delivery, guide and mentor service engineers and technicians, and maintain service documentation and performance reports.
The ideal candidate will have a strong leadership and team management background, excellent troubleshooting and technical support capabilities, and experience in handling audits and regulatory compliance.
Key Responsibilities:
- Lead and manage service operations for press part tooling customers
- Handle AMC (Annual Maintenance Contracts) and ensure timely execution
- Resolve customer complaints with a proactive and solution-oriented approach
- Coordinate across departments for smooth service delivery (cross-functional role)
- Guide and mentor service engineers and technicians
- Maintain service documentation and performance reports
Required Skills and Qualifications:
- Bachelor's degree in Mechanical Engineering or related field
- 8–10 years of experience in Pharma Engineering / Tooling industry
- Strong leadership and team management skills
- Excellent troubleshooting and technical support capabilities
- Experience in handling audits and regulatory compliance
Benefits:
- Opportunity to work with a dynamic team
- Chance to develop leadership and team management skills
- Competitive salary and benefits package
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