IT Service Operations Specialist

1 week ago

Pushkar, Rajasthan, India beBeeDelivery Full time ₹ 20,00,000 - ₹ 25,00,000

Job Title:

IT Service Delivery Manager Position

Description

This role is responsible for ensuring seamless delivery of IT services across the organization.

  • Manage daily IT service operations to ensure adherence to SLAs and KPIs.
  • Lead Incident, Problem, Change, and Release Management processes.
  • Act as the primary escalation point for service-related issues.
  • Manage scope, timelines, and delivery of IT projects using Agile, Waterfall, or Hybrid methodologies.
  • Collaborate with cross-functional teams to ensure successful implementation of IT solutions.
  • Manage relationships with external IT service providers and vendors.
  • Identify and implement opportunities for service optimization and automation.
  • Maintain and improve the IT service catalogue and documentation.
  • Ensure IT services comply with internal policies and external regulations.
  • Mentor and guide service delivery team members.
Requirements
  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • Certifications: ITIL (mandatory)
  • 8+ years of experience in IT service delivery, with at least 3 years in a lead role.
  • Strong understanding of IT infrastructure, enterprise applications, and service management tools.
  • Excellent communication, stakeholder management, and problem-solving skills.
Preferred Experience
  • Working knowledge of platforms like Office 365 suite.
  • Experience in managing hybrid environments (cloud and on-premise).

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