Senior IT Service Management Specialist Lead

1 week ago

Pushkar, Rajasthan, India beBeeExpert Full time ₹ 5,00,000 - ₹ 10,00,000
Job Title: Senior IT Service Management Specialist Trainer

This role is designed for a seasoned IT Service Management professional with over 10+ years of experience in managing IT service delivery, process governance, and continual improvement.

The ideal candidate will oversee ITSM practices, train, mentor, and develop fresh graduates entering the IT services field.

The successful candidate will bring expertise in ITIL frameworks, service delivery models, and enterprise ITSM tools.

Main Responsibilities:
  • Designed and delivered structured training programs for graduate trainees on ITSM principles, ITIL practices, and service delivery models.
  • Mentored and coached fresh graduates on incident, problem, change, release, and service request management.
  • Provided hands-on training in ITSM tools (ServiceNow, BMC Remedy, Jira Service Management).
  • Reviewed trainee work in ticket handling, escalation processes, and SLA adherence, providing constructive feedback.
  • Guided graduates in understanding service strategy, service design, service transition, service operations, and continual improvement.
  • Conducted workshops on root cause analysis, customer service excellence, and communication best practices.
  • Collaborated with leadership teams to shape graduate onboarding, capability-building, and career path programs.
  • Supported continual improvement of ITSM processes and ensured alignment with organizational goals and industry standards.
Requirements:
  • Strong understanding of ITIL frameworks, service delivery models, and enterprise ITSM tools.
  • Excellent training and mentoring skills.
  • Ability to foster a learning environment that builds the next generation of IT service professionals.
What We Offer:
  • A dynamic and challenging work environment.
  • Ongoing opportunities for professional growth and development.
  • Competitive compensation package.

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