Customer Relationship Manager Lead

5 days ago

India beBeeCRM Full time US$ 80,000 - US$ 1,00,000
Lead CRM Specialist

This is an exciting opportunity to take on a leadership role in our marketing department. As a Lead CRM Specialist, you will be responsible for developing and implementing multi-channel CRM campaigns that drive customer engagement and boost business growth.

The ideal candidate will have a deep understanding of CRM principles and a passion for customer-centric marketing. They will oversee day-to-day client relationships, ensuring satisfaction by addressing requests, troubleshooting issues, and providing strategic CRM guidance.

We are looking for a strategic thinker who can work closely with clients to ensure CRM campaigns are timely, relevant, and aligned with overall business objectives. The successful candidate will be able to plan, develop, and implement targeted CRM campaigns to increase customer retention and conversion rates.

This position requires strong analytical skills, experience with CRM software, and proficiency in project management. If you are a detail-oriented individual with excellent communication and sales skills, we encourage you to apply.

Key Responsibilities:

  • Develop and implement multi-channel CRM campaigns to drive customer engagement and boost business growth
  • Oversee day-to-day client relationships, ensuring satisfaction by addressing requests, troubleshooting issues, and providing strategic CRM guidance
  • Plan, develop, and implement targeted CRM campaigns to increase customer retention and conversion rates
  • Work closely with clients to ensure CRM campaigns are timely, relevant, and aligned with overall business objectives
  • Employ a test-and-learn approach to continually optimise campaigns
  • Use data and analytics to measure campaign performance and generate actionable insights to drive continuous improvement

Qualifications & Experience:

  • Bachelor's degree in Marketing, Business, or a related field
  • Proven experience in CRM management, preferably within a marketing agency or similar environment
  • Proficiency with CRM software and tools
  • Strong Analytical Skills and experience with market segmentation
  • Excellent Communication and Sales skills
  • Proficient in Project Management

This is a fantastic opportunity to join our team and contribute your skills and expertise to our marketing efforts. If you are a motivated and results-driven individual who is passionate about customer-centric marketing, we encourage you to apply.

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