Senior Customer Advocate

3 days ago


Surat, Gujarat, India beBeeCustomer Full time ₹ 25,00,000 - ₹ 40,00,000

Job Overview

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The role of Customer Service Representative involves providing top-notch customer service to clients by addressing their queries, concerns and resolving issues in a timely and effective manner.

Responsibilities:

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  • Provide complete information about the product to the customers">
  • Solve all product or service related issues of the customers">
  • Prepare the Customer Service Guidelines">
  • Keep a record of the customers">
  • Give the right pitch to the potential customers, so they end up buying the product or availing the services">
  • Keep a proper record of the customers">
  • Maintain and update the information of the customers regularly">
  • Provide the best possible solution to the queries of the customers.">
  • Make products and services reports by collecting and analyzing the information provided by the customers.">
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Requirements:

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To be successful in this role, you should have:

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  • Excellent interpersonal and listening skills">
  • Good persuasion skill">
  • Ability to communicate effectively in Hindi and English language">
  • Basic computer skills">
  • SSC or higher education">
  • Fresher or experience">
  • Should be efficient in converting customer interest into sales">
  • Good negotiation skills">
  • Team player">
  • Quick learner, creative and achiever">
  • Passionate about work output">
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What We Offer:

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We offer an amazing work culture, complete day shift, 6-day working schedule, 1 roster off, unlimited incentives, good opportunity for career progression, GMC- Group medical coverage and gratuity paid as per applicable law which is over and above total offered CTC.


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