Chief Customer Advocate

12 hours ago

Surat, Gujarat, India beBeeCustomerExperience Full time ₹ 80,00,000 - ₹ 1,40,00,000

Customer Experience Manager

", "

We're revolutionizing the specialty chemicals market with a tech-first approach.

The global market is growing rapidly, and our mission is to bridge the gaps in cross-border trade.

We've scaled up operations serving 40+ countries, partnered with over 100 customers and suppliers, and have a talented team of alumni from top institutions.

This role bridges sales, logistics, and operations, ensuring customer satisfaction across all touchpoints.

Key Responsibilities:

", "
  • Closely collaborate with logistics, documentation, and finance to resolve customer queries and issues promptly.
  • Share regular shipment updates, delivery timelines, and documentation status with customers.
  • Work cross-functionally with Sales, Operations, and Supply Chain teams to align on customer expectations and deliverables.
  • Design and implement scalable processes to enhance the customer experience.
  • Maintain logs of recurring issues to identify trends and collaborate on root-cause solutions.
", "

Our ideal candidate is an A-player who thrives in fast-paced environments, boasts excellent communication skills, and is passionate about delivering outstanding results.

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