
Effective Customer Issue Resolvers Wanted
11 hours ago
Key Responsibilities:
- Provide exceptional customer service and resolve issues in a timely manner
- Owning every case until it is resolved to the customer's satisfaction, ensuring high levels of customer satisfaction
- Collaborate with internal and external teams to find solutions and improve processes
- Develop insightful reports on customer feedback and escalations to leadership
- Adhere to established SOPs and compliance requirements while using sound judgment to navigate obstacles independently
- Represent the customer's voice and provide valuable feedback to internal teams for improvement areas
Required Skills and Expertise:
- Bachelor's degree in any field or related field
- Strong advocate for customer-centricity and empathy, demonstrating unwavering commitment to resolving customer issues
- Minimum 2 years of experience in customer support at a B2C organization
- At least 1 year of experience in L3/CEO/Social Media escalations role
- Excellent communication skills with fluency in English and other languages such as Hindi and Kannada (fluency in Tamil or Telugu is a plus)
- Working knowledge of MS Excel/Google Sheets preferred
- Hands-on experience with ticketing tools such as Freshdesk
- Proven track record of effectively containing and resolving complex escalations
About This Role:
- This is a fast-paced environment where you can make a significant impact in the construction industry
- Lead a critical category in a rapidly growing construction tech startup
- Collaborate with top clients or brands and shape the future of construction
- Accelerate your career in a leadership role with immense growth potential
- If you are ready to take on this challenge and make a lasting impact, apply now
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