Dedicated Customer Service Representative

15 hours ago


Surat, Gujarat, India beBeeCustomerSupport Full time ₹ 39,00,000 - ₹ 61,00,000

Position Overview

The ideal candidate will be a highly skilled and experienced professional in customer support, with a strong ability to communicate effectively via chat and email during night shift hours. The role involves responding to customer inquiries and resolving issues promptly and efficiently.

Key Responsibilities:

1. Assist Customers: Respond to customer inquiries and resolve issues via chat and email during night shift hours.

2. Personalized Assistance: Provide personalized assistance to customers, offering solutions and guidance tailored to their needs.

3. Troubleshooting: Troubleshoot technical issues and escalate complex cases to the appropriate department, if necessary.

4. Documentation: Ensure timely and accurate documentation of customer interactions and resolutions.

5. Collaboration: Collaborate closely with other team members to ensure seamless customer support operations.

6. Product Knowledge: Stay up-to-date on product/service knowledge to provide accurate information and assistance to customers.

7. Process Improvement: Identify opportunities for process improvement and contribute to the enhancement of customer support procedures.

Requirements:

Previous experience in customer support or a related field is preferred. Excellent written communication skills with a strong command of English are essential. Ability to multitask and prioritize tasks effectively in a fast-paced environment is also required. Strong problem-solving skills and attention to detail are necessary.



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