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Dedicated Customer Care Specialist
2 weeks ago
We are seeking a diligent and customer-centric professional to fill the position of Customer Service Representative. The ideal candidate will handle customer inquiries, resolve issues, process orders from our e-commerce platform, and ensure exceptional post-sales support.
Key Responsibilities:- Attend to customer calls in a courteous and efficient manner.
- Address customer queries, complaints, and requests in a prompt and professional way.
- Process and manage customer orders via our e-commerce platform.
- Track and update order status, shipping details, and returns/refunds as necessary.
- Collaborate with internal teams for order fulfillment.
- Maintain records of customer interactions and transactions.
- Provide feedback to enhance customer service processes.
- Achieve a high level of customer satisfaction and build lasting relationships.
- A minimum of 1 year of experience in customer service/call handling (E-commerce preferred).
- Familiarity with e-commerce platforms is essential.
- Excellent verbal and written communication skills in English are required.
- Strong problem-solving ability and customer-first approach.
- Basic computer knowledge (Microsoft Office, Email, CRM tools).
- Ability to multitask and handle pressure in a fast-paced environment.
The ideal candidate should possess excellent communication skills, attention to detail, and prior experience in customer service. If you are passionate about delivering exceptional customer experiences, we encourage you to apply.
