Customer Service Representative

7 hours ago


Surat, Gujarat, India beBeeCustomer Full time ₹ 6 - ₹ 8

As a key member of our support team, your primary responsibility will be to provide exceptional customer service and support.

Responsibilities:
  • Provide superior customer service to buyers
  • Handle inquiries, complaints, and issues via email and chat in a timely and efficient manner
  • Resolve customer complaints and issues effectively
  • Communicate with customers to understand their needs and offer suitable solutions
  • Maintain accurate records of customer interactions and transactions
  • Collaborate with other teams to resolve customer issues
  • Stay up-to-date with product and service offerings as well as industry trends and best practices
  • Provide feedback on customer trends, issues, and opportunities
Required Skills:
  • Excellent written and verbal communication skills
  • Strong problem-solving skills
  • Ability to multitask and prioritize effectively
  • Experience with CRM software and tools
  • Attention to detail
  • Ability to work independently and collaboratively as part of a team
Benefits:

This role offers an opportunity to make a significant impact on customer satisfaction and the overall success of the organization.

Other Opportunities:

By joining this team, you will have the chance to develop your skills, expand your knowledge, and advance your career.



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