Key Holder

1 week ago

Surat, Gujarat, India beBeeCustomerService Full time ₹ 3,00,000 - ₹ 6,00,000
Customer Service Representative

 

  • Providing exceptional customer satisfaction is a key goal for this role, which involves interacting with customers via email, social media, and phone calls in a professional manner.

 

The successful candidate will possess good listening skills and the ability to complete tasks simultaneously. They should also have a proven track record of delivering successful customer service experiences.

 

  • Responsibilities:
    • Understanding our products and services.
    • Supporting customers through an email ticketing system, social media, and phone calls.
    • Resolving customer complaints and queries. Providing detailed information to customers.
    • Maintaining records of each phone call for future reference.
    • Providing training sessions for new employees to enhance their skills.
    • Offering exceptional customer service and satisfaction.
    • Following up with customers for further information.
    • Taking feedback from customers.
    • Negotiating terms and conditions with customers.

 

  • Requirements:
    • Previous experience as a Customer Support Executive or similar position in a customer service department.
    • Exceptional verbal and written communication skills.
    • Good problem-solving abilities.
    • A customer-oriented individual.
    • Ability to meet deadlines and prioritize tasks.
    • Outstanding interpersonal and organizational skills.
    • Excellent phone etiquette and active listening abilities.
    • Quick learner with exceptional decision-making skills.

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