Customer Experience Ambassador

3 weeks ago


Cochin, Kerala, India JobStars HR Solutions Pvt Ltd Full time

Key Qualifications:

  • Minimum 1-3 years of experience in guest relations, customer service, or related field.
  • Excellent written and verbal communication skills in English and Malayalam.
  • Strong CRM skills and ability to effectively manage customer relationships.
  • Ability to multitask, prioritize tasks, and work in a fast-paced environment.
  • Exceptional problem-solving and decision-making skills.
  • Positive attitude and willingness to go above and beyond to exceed guest expectations.
  • Proficient in MS Office applications.

About the Role:

  • Provide exceptional customer service and support to guests.
  • Manage and resolve guest complaints in a timely and professional manner.
  • Maintain accurate records and reports of customer interactions.
  • Collaborate with team members to achieve service excellence.


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