Customer Experience Ambassador
3 weeks ago
Key Qualifications:
- Minimum 1-3 years of experience in guest relations, customer service, or related field.
- Excellent written and verbal communication skills in English and Malayalam.
- Strong CRM skills and ability to effectively manage customer relationships.
- Ability to multitask, prioritize tasks, and work in a fast-paced environment.
- Exceptional problem-solving and decision-making skills.
- Positive attitude and willingness to go above and beyond to exceed guest expectations.
- Proficient in MS Office applications.
About the Role:
- Provide exceptional customer service and support to guests.
- Manage and resolve guest complaints in a timely and professional manner.
- Maintain accurate records and reports of customer interactions.
- Collaborate with team members to achieve service excellence.
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