Customer Experience Manager

6 days ago


Cochin, Kerala, India HTIC Global Full time

The Customer Experience Manager will be responsible for ensuring that customer service standards are consistently met across all channels and touchpoints. This includes developing and implementing customer experience standards, conducting audits and feedback sessions, and providing training to ensure seamless customer interactions.

Key Responsibilities
  • Develop and maintain customer experience standards and processes
  • Conduct regular audits and feedback sessions to ensure service standards are met
  • Provide training and coaching to ensure customer-facing teams are equipped to deliver exceptional customer experiences
  • Identify and address areas for improvement to reduce customer complaints and increase positive feedback

The ideal candidate will have a strong understanding of customer service principles and practices, as well as excellent communication and interpersonal skills. They will be able to work effectively in a fast-paced environment and prioritize multiple tasks and projects simultaneously.



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