Customer Experience Manager

1 month ago


Cochin, Kerala, India HTIC Global Full time

Customer Experience Manager

We are seeking a highly skilled Customer Experience Manager to join our team at HTIC Global. The ideal candidate will be responsible for developing and implementing strategies to improve customer satisfaction and loyalty.

Key Responsibilities:

  • Develop customer journey maps to identify areas for improvement
  • Implement new initiatives to enhance customer experience
  • Analyze process quality to identify opportunities for improvement
  • Develop and maintain strong customer relationships
  • Design and implement customer service standards and guidelines
  • Monitor and measure performance related to customer satisfaction, retention, and loyalty

Requirements:

  • Excellent communication skills in English
  • Ability to analyze complex data and identify areas for improvement
  • Strong problem-solving skills and ability to think critically
  • Ability to work independently and as part of a team

Location: Cochin, Infopark

Notice Period: Immediate / 1 month / 2 months



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