ITIL Service Delivery Specialist

5 days ago


Chennai, Tamil Nadu, India Société Générale Assurances Full time

Job Overview

Societe Generale Assurances is seeking a skilled ITIL Service Delivery Specialist to join our team in Chennai, India.

Estimated Salary: ₹8,00,000 - ₹12,00,000 per annum (based on experience)

Key Responsibilities:

  • Deploy and improve Information Technology infrastructure Library (ITIL) processes for the Business Process/ Business chain.
  • Apply ITIL best-practices and methodologies, proposing changes to existing processes and contributing to the evolution of new models/processes.
  • Accountable for production issues from incident occurrence, remediation to Root Cause Analysis (RCA) and follow-up, publishing Post Mortems.
  • Prepare, publish, and monitor process documentation and process reports.
  • Track, evaluate, and drive process improvements and concerns, monitoring and correcting process non-compliance.
  • Generate Key Performance Indicator (KPI)s and Key Risk Indicator (KRI)s.


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