Service Delivery Specialist

3 weeks ago


Chennai, Tamil Nadu, India Thermo Fisher Scientific Full time

Job Summary:

We are seeking a highly skilled Service Delivery Specialist to join our team at Thermo Fisher Scientific. As a Service Delivery Specialist, you will be responsible for delivering exceptional service to our customers, ensuring their equipment is properly maintained and serviced.

Key Responsibilities:

  • Attend all breakdown calls and closures within the assigned service parameters, ensuring timely and accurate allocation of time to achieve customer satisfaction.
  • Have complete ownership of the service delivery process for the assigned customer base, providing timely preventive maintenance and ensuring data accuracy for assigned customer base to support AMC charges.
  • Achieve financial objectives as assigned, completing the cycle of order process, and ensuring payment collections for the assigned customer base.
  • Timely reporting of all service reports, weekly reports, expense statements, and other data through CRM and emails to ensure communication flow.
  • Follow guidelines on attendance, leaves, mobile policies, travel policies, and other policies to achieve accurate discipline of operations.

Requirements:

  • Diploma/Graduation in Electronics engineering.
  • 4–5 years of experience in the field of Life Science, Healthcare, Diagnostic or medical equipment Industry.
  • Good knowledge on maintenance and servicing of Laboratory equipment's (Thermo Fisher Scientific's range of Capillary Sequencer, RT-PCR, Microarray, Flow Cytometer, NGS instruments).
  • Good learning capability and efficient working at the customer location.

What We Offer:

We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation.



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