SAP Lead
3 weeks ago
We are seeking a highly skilled and experienced SAP Support Lead with a strong background in retail to join our team at Green Shoots HR Solutions. As a key member of our Solutions and Technology Team, you will be responsible for providing technical support and guidance to our business units that operate the various SAP S4 HANA modules.
Key Responsibilities:- Support the team in resolving complex requests or escalations from business users
- Develop and implement production support processes and related reporting/query solutions
- Regularly meet with key business users to anticipate potential issues and plan for timely resolution
- Ensure major incident communication to management and internal customers
- Work as the first point of contact with the user community and ensure good service delivery from the outsourced support team
- Process monitoring for IT internal processes to improve system performance and stability
- Perform daily, weekly, and monthly reviews with relevant stakeholders to monitor the support program and present findings and opportunities for improvement
- Follow up on performance, cost, and quality through target and KPI measurements
- Act as leader of SMEs for various finance systems-related projects
- Provide standardization and consistency across environments, process mapping, and documentation
- Build business acumen by learning how the business and business processes operate to better solve problems and define solutions
- Identify training needs by reviewing the issue log and work with Power Users for retraining of the user community
- Participate in working with the team to enhance business processes and customer interactions through information technologies
- Prepare training documentation and provide training specifically for recurring issues
- Strong ability to work independently and manage one's time, be a collaborative team member
- Degree in IT, Computer Science, or similar level of experience and knowledge
- Certifications in SAP, ITIL
- 10 to 18 years of relevant work experience in SAP Retail
- SAP Technical Experience for multiple implementation projects
- Experience in cross-functional S4 modules, Sales & Distribution, and Material Management
- Implementation/upgrade experience for S4 HANA as FI lead/consultant
- Experience in finance process mapping, including taxation-related reporting
- Understanding of various challenges in Retail/Technical environment
- Must have handled SAP Audit process for both functional and license audits
- Technical understanding of SAP HANA architecture
- Hands-on experience with S4 configurations and blueprinting
- Knowledge of Software Development Life Cycle
- Should have worked in or with support team on S4 HANA
- Any additional technical support certification (ITIL or SAP Certification)
- Experience in managing application users with strong customer-facing experience
- Ability to judge customer situations and projects regarding implementation success with reference to strategic support planning
- Comfort working in a fast-paced team environment
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