Business Operations Specialist
6 days ago
LogicMonitor, a leading hybrid observability platform, is seeking a highly motivated Business Operations Analyst to join our team. As a key member of our Business Operations team, you will play a critical role in providing ongoing support and maintenance of our business systems, data integrity, and operational support.
Key Responsibilities:- Plan and drive core customer success reporting, including forecasting, retention metrics, utilization metrics, and variable compensation.
- Perform validation to ensure completeness and accuracy of data flowing from CPQ and Finance ERP.
- Review customer contracts for application of appropriate revenue recognition in accordance with US GAAP and the Company's revenue recognition policy.
- Partner with FP&A to develop and provide ongoing analysis to assist with forecasting of revenue and deferred revenue.
- Execute all activities required to complete the monthly and quarterly cadence for the Deal Desk and Operations teams.
- Maintain case queues and manage ad-hoc reporting requests for the Operations organization to analyze and monitor their performance at various levels.
- Assist Business Systems in the evolution of our systems and automated reports.
- This position works in a team-oriented, cross-departmental environment. The candidate must build and maintain effective working relationships both internally and externally.
- Ability to learn standard business practices related to Business Operations and systems quickly.
- Bachelor's Degree in Business Management or equivalent degree/experience.
- 2-4 years Experience in an analytical role.
- Proficiency in Google Sheets, Google Slides, and SalesForce (including SFDC CPQ).
- Strong attention to detail with effective organizational, multi-tasking, and time management skills.
- Self-motivated and a desire for continuous learning.
- Ability to lead and actively participate on working teams.
LogicMonitor is a leading hybrid observability platform that helps modern enterprises gain operational visibility into and predictability across their IT stacks. Our platform is powered by AI and Machine Learning, enabling IT teams to improve efficiency, minimize alert fatigue, proactively predict trends, and maximize enterprise growth and transformation.
We are a dynamic and growing company with a strong focus on employee satisfaction and customer success. We have been certified as a Great Place To Work and named one of BuiltIn's Best Places to Work for the sixth year in a row.
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