JIRA Operations Specialist

6 days ago


Pune, Maharashtra, India Wipro Full time
JIRA Operations Specialist

Wipro is seeking a highly skilled JIRA Operations Specialist to join our team. As a key member of our IT operations team, you will be responsible for ensuring the smooth operation of our JIRA and Confluence instances.

Key Responsibilities:
  • Support JIRA and Confluence Administration: Provide technical support for JIRA and Confluence, including creation and management of custom projects, workflows, security schemes, and dashboards.
  • Internal SME: Serve as a subject matter expert for JIRA, JSD, and Confluence, providing guidance and support to internal stakeholders.
  • Stakeholder Engagement: Meet with stakeholders to identify JIRA project and Confluence needs and implement solutions accordingly.
  • Permission Management: Architect and maintain permissions across multiple companies and instances of Atlassian's products.
  • User Management: Provide user management and grant user permissions in accordance with company roles.
  • Documentation: Create and maintain detailed technical and user-facing documentation.
  • Add-on Management: Install, manage, and administer Jira add-ons, plugins, and extensions.
  • Issue Resolution: Support and resolve issues as they arise with JIRA projects and Confluence.
  • Collaboration Spaces: Experience building collaboration spaces in Confluence.
  • System Validation: Execute assigned system validation test cases to maintain a validated system state for JIRA/Confluence.
  • Requirements Gathering: Perform requirements gathering, business process workflows, and process improvement for JIRA/Confluence workflows and processes.
  • Training and Development: Conduct training for employees and new hires on JIRA and Confluence, and develop training materials based on the area's needs.
  • Reporting and Analytics: Create, maintain, and support dashboards and advanced filters for end-users' reporting capabilities.
  • Cloud Experience: Required experience with Jira Cloud, Jira Service Desk Cloud, and Confluence Cloud.

Requirements: 4-8 years of experience in JIRA and Confluence administration, with a strong understanding of Atlassian products and cloud infrastructure.



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