Service Operations Specialist, AVP

4 weeks ago


Pune, Maharashtra, India F337 Deutsche India Private Limited, Pune Branch Full time

Description

At F337 Deutsche India Private Limited, Pune Branch, we are seeking a highly skilled Service Operations Specialist, AVP to join our Private Bank Germany Service Operations team. As a key member of our team, you will be responsible for providing 2nd Level Application Support for business applications used in branches, by mobile sales or via internet.

Key Responsibilities:

  • Manage support activities for service operations, such as troubleshooting and solving incidents and problems / service delivery
  • Take overall responsibility for the resolution of incidents and problems within the team & oversee the resolution of complex incidents
  • Ensure analysts are using the correct troubleshooting methods and processes
  • Assistance in managing relationships with involved business partners
  • Manage escalations by collaborating with customer Service, other service operations specialists and relevant TDI functions to properly and quickly resolve escalated issues
  • Overview of areas that need monitoring, reporting and improvement
  • Identifying the required metrics and ensuring that they are addressed, monitored and improved where necessary
  • Experience with multiple technology stacks (IBM mainframe, DB2/Oracle database, Cloud based platforms, JAVA etc)
  • Working knowledge of standard tools (Service-Now, Confluence, JIRA)
  • ITIL & GCP qualified desirable
  • English language skills mandatory, German CEFR A1 level mandatory (higher desirable)

Requirements:

  • Bachelor's degree from an accredited college or university with a concentration in IT or Computer Science related discipline (equivalent diploma or technical faculty)

What We Offer:

  • Training and development to help you excel in your career
  • Flexible working to assist you balance your personal priorities
  • Coaching and support from experts in your team
  • A culture of continuous learning to aid progression
  • A range of flexible benefits that you can tailor to suit your needs


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