Application Support Specialist AVP

3 weeks ago


Pune, Maharashtra, India F337 Deutsche India Private Limited, Pune Branch Full time

Description

F337 Deutsche India Private Limited, Pune Branch is seeking a highly skilled Application Support Specialist to join our Service Operations team. The ideal candidate will provide 2nd Level Application Support for business applications used in branches, by mobile sales or via internet.

Key Responsibilities:

• Manage support activities for service operations, such as troubleshooting and solving incidents and problems/service delivery.

• Take overall responsibility for the resolution of incidents and problems within the team & oversee the resolution of complex incidents.

• Ensure analysts are using the correct troubleshooting methods and processes.

• Assistance in managing relationships with involved business partners.

• Manage escalations by collaborating with customer Service, other service operations specialists and relevant TDI functions to properly and quickly resolve escalated issues.

• Overview of areas that need monitoring, reporting and improvement.

Requirements:

• Experience with multiple technology stacks (IBM mainframe, DB2/Oracle database, Cloud based platforms, JAVA etc).

• Working knowledge of standard tools (Service-Now, Confluence, JIRA).

• ITIL & GCP qualified desirable.

• English language skills mandatory, German CEFR A1 level mandatory (higher desirable).



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