AVP Client Service Executive, GPB

1 month ago


Pune, Maharashtra, India HSBC Full time
Job Title: AVP Client Service Executive, GPB

HSBC is seeking an experienced professional to join our Wealth and Personal Banking (WPB) team as an AVP Client Service Executive, GPB. This role will be responsible for providing exceptional customer service to our Premier clients, ensuring timely and accurate processing of customer requests, and maintaining high standards of customer satisfaction.

Key Responsibilities:
  • Assist Elite RM, PPRM in achieving AOP sales targets
  • Manage Service Proposition for Premier customers
  • Manage all processing related to Wealth Management System
  • Ensure audit & compliance while processing customer requests
  • Manage all back-office functioning related to Premier Clients
  • Assist in creating and maintaining Premier centre environment
Requirements:
  • Minimum Graduation or as required for the role, whichever is higher
  • Strong PSM role with 3+ yrs experience can be progressed into the role, based on merit
  • Exceptional and updated knowledge of Banking products, systems and processes
  • Well-organized and depicts professional image
  • Displays extra-ordinary Business focus and customer orientation and provides exemplary service
  • Self-motivated and has the drive to overachieve on goals and targets set out
Additional Information:

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.



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