Jira Operations Specialist
6 days ago
We are seeking a highly skilled Jira Operations Specialist to join our team at Wipro. As a key member of our IT operations team, you will be responsible for the administration and maintenance of our Jira instance, ensuring seamless functionality and optimal performance.
Key Responsibilities:- Jira Administration: Configure and manage Jira projects, workflows, and security schemes to meet business requirements.
- Confluence Expertise: Administer Confluence, creating and managing custom projects, workflows, and security schemes.
- Internal SME: Serve as the internal subject matter expert for Jira, JSD, and Confluence, providing guidance and support to stakeholders.
- Stakeholder Engagement: Meet with stakeholders to identify Jira project and Confluence needs, and implement solutions accordingly.
- Permission Management: Architect and maintain permissions across multiple companies and instances of Atlassian's products.
- User Management: Provide user management and grant user permissions in accordance with company roles.
- Documentation: Create and maintain detailed technical and user-facing documentation.
- Add-on Management: Install, manage, and administer Jira add-ons, plugins, and extensions.
- Issue Resolution: Support and resolve issues as they arise with Jira projects and Confluence.
- Collaboration Spaces: Experience building collaboration spaces in Confluence.
- System Validation: Execute assigned system validation test cases to maintain a validated system state for Jira/Confluence.
- Requirements Gathering: Perform requirements gathering, business process workflows, and process improvement for Jira/Confluence workflows and processes.
- Training and Development: Conduct training for employees and new hires on Jira and Confluence, and develop training materials based on the area's needs.
- Reporting and Dashboards: Create, maintain, and support dashboards and advanced filters for end-user reporting capabilities.
Requirements:
- Required experience with Jira Cloud, Jira Service Desk Cloud, Confluence Cloud.
- Ability to create complex Jira workflows, project workflows, field configurations, screen schemes, permission schemes, and notification schemes.
- Experience with Jira reporting and dashboard creation.
- Strong understanding of Jira and Confluence administration, configuration, and customization.
- Excellent communication and stakeholder engagement skills.
What We Offer:
- A dynamic and collaborative work environment.
- Opportunities for professional growth and development.
- A competitive salary and benefits package.
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