IT Operations Specialist
5 days ago
Job Summary
The IT Operations Specialist plays a crucial role in ensuring the smooth operation of Vodafone's IT systems and services. This position focuses on identifying and managing customer and business needs, providing technical advice, and administering IT operations to drive improvements through innovation and best practices.
Key Responsibilities
- Advises on and executes administrative activities to achieve the Technology strategy.
- Supports the team in delivering actions to maintain system/service integrity, preventing incidents, and restoring normal operation.
- Coordinates with colleagues to deliver applications, systems, and solutions for end-users, related to incident management, problem management, change and release management, and vendor management.
- Understands market trends and contributes to suggested improvements for processes, procedures, and business interfaces related to IT Operations and maintenance activities.
- Executes tasks and activities in line with the plan to ensure the effectiveness of the area.
- Supports end-to-end projects that improve customer and employee satisfaction.
- Supports the team in automation and digitization, capacity planning, analyzing, reporting, and investigating service performance metrics.
- Maintains relations with internal and external partners.
- Uses communication skills to exchange ideas and information in a concise and logical way to support team priorities, resolve incidents, and interface with 1st line teams and suppliers.
Requirements
The ideal candidate will have a good understanding of established concepts and procedures in IT operations, including administration and maintenance of assigned applications, services, systems, and solutions, incident management, problem management, change and release management, and vendor management.
What We Offer
Vodafone offers a dynamic and challenging work environment, opportunities for professional growth and development, and a competitive compensation package.
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