Service Operations Specialist

6 days ago


Pune, Maharashtra, India F337 Deutsche India Private Limited, Pune Branch Full time

About the Role

F337 Deutsche India Private Limited, Pune Branch is seeking a highly skilled Service Operations Specialist to join our team. As a key member of our Service Operations team, you will be responsible for providing Level 2 Application Support for critical business applications.

Key Responsibilities

  • Manage support activities for service operations, including troubleshooting and solving incidents and problems/service delivery.
  • Take overall responsibility for the resolution of incidents and problems within the team & oversee the resolution of complex incidents.
  • Ensure analysts are using the correct troubleshooting methods and processes.
  • Assistance in managing relationships with involved business partners and stakeholders.
  • Manage escalations by collaborating with internal/external teams, other service operations specialists and relevant TDI functions to properly and quickly resolve escalated issues.
  • Overview of areas that need monitoring, reporting and improvement.
  • Identifying the required metrics and ensuring that they are addressed, monitored and improved where necessary.

Requirements

  • Hands on experience on GCP/Unix/Java/Scheduler/Monitoring etc.
  • Hands on experience on DataFlow, Cloud Composer, Cloud Storage, Data Proc etc.
  • Proficient in Application debugging using Shell Scripting, Cloud infrastructure including Micro services.
  • Basic understanding of data flow, Python code hosted on GCP environment.
  • Basic understanding of networking concepts.
  • Has more than 6 years of experience in reputed organization.
  • Data visualization experience.
  • Experience of RDBMS (Oracle)/SQL/Postgress.

What We Offer

  • Training and development to help you excel in your career.
  • Coaching and support from experts in your team.
  • A culture of continuous learning to aid progression.
  • A range of flexible benefits that you can tailor to suit your needs.

Language

English



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