Service Operations Specialist
6 days ago
About the Role
F337 Deutsche India Private Limited, Pune Branch is seeking a highly skilled Service Operations Specialist to join our team. As a key member of our Service Operations team, you will be responsible for providing Level 2 Application Support for critical business applications.
Key Responsibilities
- Manage support activities for service operations, including troubleshooting and solving incidents and problems/service delivery.
- Take overall responsibility for the resolution of incidents and problems within the team & oversee the resolution of complex incidents.
- Ensure analysts are using the correct troubleshooting methods and processes.
- Assistance in managing relationships with involved business partners and stakeholders.
- Manage escalations by collaborating with internal/external teams, other service operations specialists and relevant TDI functions to properly and quickly resolve escalated issues.
- Overview of areas that need monitoring, reporting and improvement.
- Identifying the required metrics and ensuring that they are addressed, monitored and improved where necessary.
Requirements
- Hands on experience on GCP/Unix/Java/Scheduler/Monitoring etc.
- Hands on experience on DataFlow, Cloud Composer, Cloud Storage, Data Proc etc.
- Proficient in Application debugging using Shell Scripting, Cloud infrastructure including Micro services.
- Basic understanding of data flow, Python code hosted on GCP environment.
- Basic understanding of networking concepts.
- Has more than 6 years of experience in reputed organization.
- Data visualization experience.
- Experience of RDBMS (Oracle)/SQL/Postgress.
What We Offer
- Training and development to help you excel in your career.
- Coaching and support from experts in your team.
- A culture of continuous learning to aid progression.
- A range of flexible benefits that you can tailor to suit your needs.
Language
English
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