Customer Service Representative

4 weeks ago


Ramanathapuram, Tamil Nadu, India Smart Work Consultants Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Executive to join our team at Smart Work Consultants. As a key member of our sales team, you will be responsible for delivering exceptional customer service and driving sales growth.

Key Responsibilities
  • Customer Service: Provide prompt and professional assistance to customers, addressing their queries and resolving any issues in a timely and effective manner.
  • Sales and Product Knowledge: Develop and maintain in-depth knowledge of our products and services, and use this expertise to promote and sell them to customers.
  • Team Collaboration: Work closely with the sales team to achieve sales targets and develop effective sales strategies.
  • Inventory Management: Monitor stock levels and coordinate with the inventory team to ensure product availability.
  • Reporting and Feedback: Prepare sales reports and provide feedback to management to help drive business growth.
Requirements
  • Counter Sales: Experience in handling cash transactions and operating a point-of-sale system.
  • Retail Sales: Proven track record of meeting or exceeding sales targets in a retail environment.
  • Billing: Ability to process sales transactions accurately and efficiently.
  • Customer Support: Excellent communication and interpersonal skills, with a focus on delivering exceptional customer service.
  • Customer Care: Ability to work in a fast-paced environment and maintain a high level of productivity.


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