
Computer Systems Technical Support Professional
3 days ago
About the Role
We are seeking an expert Technical Support Specialist to provide high-quality technical assistance to our customers, ensuring their issues are resolved efficiently and effectively.
Key Responsibilities
- Respond to customer inquiries and offer personalized support.
- Diagnose and troubleshoot complex hardware and software problems.
- Document and track customer interactions in our support system.
- Collaborate with cross-functional teams to resolve intricate issues.
- Deliver training and support to customers on product usage.
Qualifications and Skills
- Bachelor's degree in Computer Science or a related field.
- Relevant certifications are highly valued.
Essential Skills
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Proficiency in troubleshooting technical issues.
- Experience with customer support software.
Preferred Skills
- Familiarity with networking concepts.
- Knowledge of cloud services and applications.
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