Technical Support Specialist

1 day ago

Erode, Tamil Nadu, India beBeeCustomerSupport Full time ₹ 8,00,000 - ₹ 15,00,000
Technical Support Professional

We are seeking a highly skilled Technical Support Engineer to join our team at Dover-India.

The successful candidate will be responsible for providing exceptional technical support to our customers, leveraging their expertise in hardware and networking troubleshooting.

To succeed in this role, you will need to have a strong foundation in electronics or information technology, with a minimum of 2-5 years of relevant experience.

Key Responsibilities:

  • Actively participate in support of incoming calls, demonstrating empathy and excellent communication skills.
  • Leverage your knowledge base to provide consistent solutions to customers, identifying escalations and creating expectation alignment.
  • Document issue details, troubleshooting steps, and resolutions with pinpoint accuracy, ensuring prompt support to customers.
  • Continuously improve and develop your skills and knowledge to accelerate support and product expertise.

Must-Have Skills:

  • Proficient in US Accent and English Language, both Verbal and written.
  • Honest, dependable, and full of integrity.
  • A track record of self-improvement and growth mindset.
  • A demonstrated logical approach to troubleshooting.
  • Ability to work with internal and external stakeholders to achieve exceed expectations and goals.

Minimum Qualification:

B.Sc (Computers/Electronics) / BCA / BBA or equivalent, with relevant work experience in a similar setup.

This is an exciting opportunity for a motivated and detail-oriented individual who is passionate about delivering exceptional customer support. If you are a team player with excellent communication skills and a passion for problem-solving, we encourage you to apply.

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