Junior Technical Support Specialist

24 hours ago

Tiruppur, Tamil Nadu, India beBeeSoftware Full time ₹ 9,00,000 - ₹ 12,00,000

About Our Company:

We are a global consulting firm that provides IT and business services. Our mission is to deliver exceptional value to our clients through strategic partnerships.

Our company was founded in 2014 with the goal of helping clients achieve their goals. We have since evolved into a transformative partner for business acceleration advisory, application development, and managed services.

We have offices in multiple countries and a team of over 200 experienced specialists. Our clients trust us to help them navigate complex challenges and achieve success.

Please follow us on social media to stay up-to-date on our latest news and projects.

We welcome candidates who are passionate about customer success and problem-solving. If you are looking for a challenging role that will allow you to grow professionally, we encourage you to apply.

Job Summary

We are seeking a Junior Technical Support Specialist to join our dynamic team. In this role, you will provide technical assistance to customers and internal teams by troubleshooting, resolving, and documenting issues related to our software solutions.

This is an excellent opportunity for early-career engineers who are passionate about customer success, problem-solving, and working on secure software platforms.

Key Responsibilities

  • Respond to support tickets and technical inquiries from customers via email, chat, and ticketing systems.
  • Troubleshoot and resolve issues related to Java and Python-based applications.
  • Investigate and assist with cryptographic protocols, certificate validation, key management, and other PKI-related functions.
  • Reproduce customer-reported issues in internal environments and work with engineering teams for resolution.
  • Write and maintain support documentation, knowledge base articles, and diagnostic tools.
  • Escalate complex technical issues to senior support engineers or development teams as needed.

Required Qualifications

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • 2-3 years of experience in a technical support or engineering role.
  • Proficient in Java and Python for debugging and scripting tasks.
  • Understanding of PKI concepts including X.509 certificates, SSL/TLS, digital signatures, and keystores.
  • Familiarity with tools such as keytool, openssl, or similar.
  • Strong analytical and problem-solving skills.
  • Excellent verbal and written communication skills.

Preferred Qualifications

  • Experience working with REST APIs, and tools like Postman.
  • Exposure to Linux/Unix environments and command-line tools.
  • Understanding of secure coding practices and security-first design.
  • Experience with ticketing systems like Service Now, Jira.

Experience required: 2-3 years of Experience

Job type: Remote

Job Location: India

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