Senior Regional Delivery Executive

Opportunities for Innovation and Growth

SAP is seeking a highly skilled and experienced Senior Regional Delivery Executive to join our team. As a key member of our Customer Services and Delivery (CS&D) Board Area, you will be responsible for leading delivery excellence by consistently meeting customer commitments.

Key Responsibilities and Tasks

Opportunity Management

• Define the delivery model for customer projects, programs, and portfolios, incorporating pre-defined services, on-site, and remote delivery – including Max Attention.
• Work with the Solution Centre and Bid Management teams to scope and estimate engagements and their component projects/programs, ensuring maximum customer business value.
• Drive and support the adoption of Clean Core and SAP AI.
• Determine required resources for the engagement.
• Assess, document, and communicate risk for the engagement.
• Position SAP Activate as the delivery methodology for projects, programs, or portfolios of projects.

Delivery

• Lead and own engagement-planning and program-planning activities.
• Oversee the delivery of multiple projects related to successful engagement or program execution.
• Own the engagement and program plan, responsible for delivery of its major elements, including program business objectives, scope, and solution within quality criteria, on time, and budget.
• Translate customer business goals and objectives into concrete strategy and tactical delivery plans for the engagement or program, ensuring focus on customers achieving value of SAP solutions and enables rapid innovation adoption, in partnership with our Enterprise Architects.
• Define strategic objectives of large and complex programs, benefits realization plans, and KPIs to be delivered.
• Execute the program plan and own program success in front of SAP leadership, including customer and partner satisfaction, SAP program finances, resources, and intellectual capital.
• Evaluate complex situations accurately and identify viable solutions that create successful outcomes for the customer.
• Experience in delivering SAP primed Fixed Price (FP) and Time and Material (T&M) engagements and understanding the delivery model and effective Governance that needs to be in place to support the delivery model.
• Active risk management, implementing and maintaining an ongoing risk and quality management framework.
• Assurance of active executive sponsorship at the client side, engaging proactively to maintain control of the customer dialog.
• Build proactive formal and informal communication/relationship with key stakeholders outside of key stakeholders – increase coverage.
• Contract management in relation to the client, SAP internally, subcontractors, and suppliers (including, contracting, work with procurement, internal organizations, contract change management etc.) jointly with SAE, legal, contract, and negotiation and sales colleagues.
• Resolve political, resource, budgeting, change, and legal issues affecting the program.
• Proactively manage program stakeholder satisfaction to position and secure customer reference and success story.
• Maximize use of near- and offshore delivery by SAP and its partners to achieve cost advantages for the client and SAP.
• Maximize use of multiple SAP LoS such as BTA, ASC, CIS, BTA, PE, Preferred Success, and Education to maximize value for the client and cross-sell SAP Services and Products.
• Interface with internal functions (e.g. DMO, Controlling, GRC, MCC) to ensure visibility and transparency of results.
• Engage with CS&D and Customer Success Team if applicable to ensure P&L targets and KPIs are achieved.
• Drive quality in delivery, including clarity and transparency of the project or engagement health along with clear action plans where additional mitigation or management is needed.

Sales and Business Development

• Closely work with EAs, SAE, SSA, MPs, and product sales colleagues on large bids and proposals for new business.
• Oversee and lead the development of proposals, tenders, and responses to requests for proposals associated with the program to win new deals for SAP with minimal risks.
• Establish and maintain credible relationships with senior customer executives and form joint plans of action with sales colleagues.
• Set up and deliver Premium Engagement services under MaxAttention.
• Set up and maintain value partnerships (using BTA/S services) to support client business cases and benefits models.
• Ensure good fit and balance of the risk portfolio of new opportunities combined with ongoing delivery projects.

Coaching and Mentoring

• Through all delivery engagements, serve as a mentor, advisor, and decision-maker to project managers for issues related to corporate politics, external politics, client relations, project quality, and project risk.
• Oversee effective engagement oversight and reviews to influence customer success.
• Take responsibility as team lead and support respective line managers in people development tasks.

Knowledge Management

• Maintain program documentation and updates; analyze lessons learned and actively share through the Communities, Solution Centre, and Start Up Service for utilization on future delivery engagements, may at times lead a community.
• Organize knowledge capturing activities at programs and ensure retention on high-quality intellectual capital for SAP Field Services practices.
• Participate in the development of project/program management best practices, examples, templates, and SAP's Program Management Methodology.

Competencies and Skills/SAP Values

• Experience in multiple industries and the industry the customer belongs to (core processes and trends of the industry) is a plus.
• Excellent understanding of SAP solutions and consulting business processes and functions.
• Highly developed business acumen.
• Liaison and consultative skills: negotiating skills within a context of high political sensitivity and conflicting interests.
• Strong writing, mentoring, decision-making, communication, and meeting facilitation skills; ability to utilize a combination of formal authority and persuasion skill sets.
• Ability to train, mentor, and develop program managers and project managers in project management methodologies and their application through the use of the Communities.
• Knowledge of strategic and operational issues of engagement management, program management, and project management.
• Demonstrated ability in managing internal and external client expectations on program requirements and deliverables.
• Proficiency in key project management knowledge areas of project integration management, scope management, time management, cost management, quality management, human resource management, communication management, risk management, and procurement management.
• Proficiency in key program management knowledge areas of Program Management Lifecycle, Benefits Management (Value Management), Program Governance, Stakeholder Management, and Integration Management.
• Knowledge and competency in program management related areas of Knowledge Management, Portfolio Management, Organizational Change Management, and Deployment Management.
• Adaptability and flexibility to manage deadline pressure, ambiguity, and change.
• Exceptional leadership, organizational, and interpersonal skills; the ability to work well with people from different disciplines with varying degrees of technical experience; competence in clear, concise, and tactful communication with senior executive management, clients, peers, and team members.
• Ability to manage in a matrix environment.