Customer Support Specialist for eClinicalWorks

2 weeks ago


Ahmedabad, Gujarat, India eClinicalWorks Full time

At eClinicalWorks, we're committed to delivering exceptional customer support. As a Technical Support Engineer, you will play a vital role in ensuring our customers receive the best possible service.

We're seeking an individual with excellent communication skills and the ability to work in complex networking environments. If you're ready to take on new challenges and provide top-notch support, this could be the ideal opportunity for you.

**Key Responsibilities:**

  • Configure and troubleshoot our product to resolve technical issues for our customers.
  • Act as a liaison between customers and internal teams, providing timely solutions and support.
  • Familiarize yourself with all eCW products and their enhancements to stay up-to-date and provide expert advice.

**Requirements:

  • Fluency in English Communication (written and verbal).
  • Ability to work in night shifts.
  • Proficient with relational databases (MySql, MsSql).
  • Knowledge/experience with Java or C++ (OOPs Concepts).
  • Experience with Internet Protocols, default ports for FTP/MYSQL, and basic knowledge of network concepts.
  • Understanding of 3-Tier/N-Tier Architecture and experience with Web Application Server(s).

**Additional Skills/Abilities:**

  • Telephone etiquette.
  • Fluency in English Communication.
  • Ability to balance multiple priorities.
  • Strong analytical and problem-solving skills.
  • Ready to work in 24*7 shifts.

We offer a competitive salary of approximately $65,000 per annum, commensurate with your level of experience and qualifications. Join us at eClinicalWorks and become part of a dynamic team that prioritizes customer satisfaction and continuous improvement.



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